Terms & Conditions

1. DEFINITIONS

1.1 “Brand” means any individual, group, or legal entity that creates a fundraising pitch on the Platform.
1.2 “Campaign” means the dedicated fundraising page created by a Brand to solicit contributions from Fuelers.
1.3 “Contribution” means any monetary amount pledged by a Fueler to a Campaign.
1.4 “Discount Code” means a promotional code purchased by a User that confers a limited, non-transferable discount on goods or services offered by a Brand.
1.5 “Fueler” means any User who makes a Contribution or purchases a Discount Code.
1.6 “Goal” means the funding target disclosed on the Campaign page.
1.7 “Pitch Period” means the fixed duration during which a Campaign remains open for Contributions as determined by the Brand and displayed on the Campaign page.
1.8 “Reward” means any tangible or intangible item, perk, or experience offered by a Brand in exchange for a Contribution.
1.9 “Site” means the Platform and all its related technology and content.

2. GENERAL PLATFORM RULES

2.1 Eligibility
You must be at least 18 years old and legally capable of entering into contracts under Indian law (or the governing law of your jurisdiction) to use the Platform.
2.2 Account Registration
You agree to provide true, accurate, current, and complete information during registration (whether directly or via single sign-on through Google, Facebook, or similar) and to maintain and promptly update such information. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account.
2.3 Privacy
All personal data supplied to Pitchfuel is processed in accordance with our Privacy Policy, which is incorporated herein by reference.
2.4 Modifications to Terms
Pitchfuel reserves the right to amend these Terms at any time. Material changes will be posted on the Site with an updated “Last updated” date. Continued use of the Platform after such posting constitutes acceptance of the revised Terms.
3. BRAND-SPECIFIC TERMS

3.1 Campaign Creation
By launching a Campaign, you represent and warrant that:
a. all content provided is accurate, truthful, and not misleading;
b. you have all necessary rights to use any third-party content included; and
c. the Campaign does not infringe any applicable law, regulation, or third-party right.
3.2 Fund Disbursement
Subject to Section 3.3, funds raised (net of applicable taxes, payment-processing fees, and Pitchfuel’s platform fee) will be transferred to the Brand’s registered bank account within fourteen (14) calendar days after the Goal is reached and the Pitch Period ends, unless a chargeback or compliance review is pending.
3.3 Withholding & Set-off
Pitchfuel may withhold or set off any amounts:
a. required to satisfy tax obligations;
b. reasonably disputed by Fuelers or payment partners; or
c. necessary to respond to legal process or enforce these Terms.
3.4 Public Disclosure
You consent to the public display of your Campaign details, funding progress, and any updates you post.
3.5 Reward Fulfillment
You are solely responsible for the production, quality, packaging, shipping, and delivery of all Rewards. Pitchfuel is not a party to the sale or distribution of Rewards and disclaims all liability for non-delivery, loss, or damage.

4. FUELER-SPECIFIC TERMS

4.1 Nature of Contribution
Contributions are voluntary, non-equity, non-refundable gifts to the Brand. Pitchfuel merely acts as a limited-payment collection agent. No ownership, equity, or financial return is conferred by a Contribution.
4.2 No Refunds
Except as required by applicable law or as expressly stated in these Terms, Contributions are irrevocable and non-refundable once the transaction is completed.
4.3 Reward Redemption
Receipt of any Reward is subject to the Brand’s good-faith performance. Pitchfuel does not guarantee the delivery, condition, or legality of any Reward. Any dispute regarding Rewards must be resolved directly between the Brand and the Fueler.
4.4 Chargebacks
Initiating a chargeback without reasonable cause or in breach of these Terms may result in permanent account suspension and liability for associated costs, including bank and administrative fees.

5. DISCOUNT CODES

5.1 Purchase & Validity
Discount Codes may be purchased through the Site only during the applicable Pitch Period. Each code is:
a. exclusive to the Platform;
b. non-transferable and non-exchangeable; and
c. valid solely for the duration of the Pitch Period or such shorter period as specified by the Brand.
5.2 Usage Scope
Brands determine whether a Discount Code applies sitewide or to specific products. Pitchfuel is not responsible for code malfunction caused by Brand-side restrictions.
5.3 No Cash Value
Discount Codes have no cash redemption value and cannot be combined with other offers unless expressly permitted by the Brand.
6. FEES & TAXES
6.1 Platform Fee
Pitchfuel retains a platform fee (currently 5 % of funds raised) subject to change upon thirty (30) days’ notice.
6.2 Payment-Processing Fee
Third-party payment processors may deduct up to 3 % plus fixed per-transaction charges.
6.3 Taxes
All disbursements are inclusive of applicable Goods & Services Tax (GST) or other statutory levies. Brands are solely responsible for remitting any additional taxes that may arise from Campaign proceeds or Reward sales.

7. PROHIBITED CONDUCT

You agree not to:
a. post any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
b. use the Platform for any fraudulent or money-laundering activity;
c. attempt to circumvent security features or test vulnerabilities;
d. copy, scrape, or download Platform data without express written permission; or
e. impersonate any person or entity or falsely state affiliation with Pitchfuel.
8. INTELLECTUAL PROPERTY
8.1 Ownership
All trademarks, logos, and content on the Site, excluding User-generated content, are the exclusive property of Pitchfuel or its licensors.
8.2 License to Pitchfuel
By posting Campaign materials, you grant Pitchfuel a worldwide, royalty-free, non-exclusive license to use, reproduce, display, and distribute such content for marketing and operational purposes.

9. DISCLAIMERS & LIMITATION OF LIABILITY

9.1 No Warranty
The Platform is provided on an “as-is” and “as-available” basis. Pitchfuel disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9.2 No Liability for Brand Conduct
Pitchfuel is not responsible for any Campaign, Reward, Discount Code, or communication initiated by a Brand. Interactions are solely between Users and Brands.
9.3 Cap on Liability
To the maximum extent permitted by law, Pitchfuel’s aggregate liability to any User for all claims arising out of or relating to the Platform shall not exceed the total fees actually received by Pitchfuel from that User in the six (6) months preceding the claim.
9.4 Indemnity
You agree to indemnify, defend, and hold harmless Pitchfuel, its affiliates, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the Platform, breach of these Terms, or violation of any law or third-party right.
10. TERMINATION & SUSPENSION
Pitchfuel may suspend or terminate your account or any Campaign at its sole discretion if you violate these Terms, engage in fraudulent activity, or cause legal exposure to us. Upon termination, Sections 4, 6, 8, 9, and 11 shall survive.

11. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India, as applicable within the National Capital Territory of Delhi. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations. If unresolved within thirty (30) days, the dispute shall be submitted to binding arbitration under the Arbitration & Conciliation Act, 2015, conducted in English in New Delhi, India. Subject to the foregoing, the courts at New Delhi shall have exclusive jurisdiction.

12. MISCELLANEOUS

12.1 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force.
12.2 Entire Agreement
These Terms, together with the Privacy Policy and any supplemental policies posted on the Site, constitute the entire agreement between you and Pitchfuel regarding the Platform and supersede all prior understandings.
12.3 Assignment
Pitchfuel may assign or transfer its rights and obligations under these Terms without notice or consent. Users may not assign their rights without Pitchfuel’s prior written consent.
12.4 Force Majeure
Pitchfuel shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, pandemics, or strikes.